What Is the Support at Home Program?
The Support at Home program is part of Australia’s aged care reform, designed to make care simpler, fairer, and more flexible for older Australians who wish to live independently. Through our partnership with Trilogy Care, Astute Living Care will help you understand your classification, manage your quarterly budget, and maximise your funding.
Instead of four home care package levels, the new system offers:
Quarterly Budgets:
Predictable funding that gives you flexibility and control.
Three Service Categories:
Clinical Care – for medical and nursing needs.
Independence Support – for mobility, self-care, and daily living.
Everyday Living Support – for cleaning, cooking, and social activities.
New Client Types:
Grandfathered (current clients continuing their package)
Hybrid (transition clients)
New (clients entering under Support at Home)
Supporting you to navigate your classification, manage budgets, and optimise your NDIS funding.
Why Choose Astute Living Care
Families trust Astute Living Care because we go beyond assistance; we build connection and confidence. At Astute, aged care is personalised, consistent, and built around real relationships.
Every visit brings more than care; it brings comfort, companionship, and clinical excellence home.
Meet Our Care Team
At Astute Living Care, we’re proud of our highly qualified, compassionate professionals; dedicated to making every client feel safe, respected, and supported. Our multidisciplinary team includes:
Registered Nurses
specialising in wound management and complex health needs.
Aged Care Carers
trained in dementia, Parkinson’s, and chronic disease support.
Mental Health & Community Support Workers
focusing on emotional wellbeing and social connection.
Help Your Loved One Stay Independent — and at Home
We understand that most older Australians prefer to remain in the comfort of their own homes.
Our Support at Home services are designed to make that possible; safely and confidently.
“Mum feels safe again, and I can finally relax knowing she has someone she trusts by her side.” — Wollongong Family
Our Aged Care Services
Personal Care
Bathing, grooming, dressing & mobility assistance.
Domestic Support
Cooking, cleaning, laundry & shopping.
Companionship
Meaningful conversation & social connection.
Transport & Errands
Safe trips to appointments and activities.
Respite Care
Short-term relief for family caregivers.
Nursing & Clinical Support
Medication management, wound care, and chronic condition support.
Maximise Your Budget — No Hidden Fees
The Support at Home system replaces package management fees with a simpler, quarterly funding model. That means more of your money goes directly toward care, not administration.
Through our partnership with Trilogy Care, we’ll help you:
- Understand your new quarterly budget.
- Prioritise essential services that meet your goals.
- Track your spending with full transparency.
More of your funding goes where it should — directly to care.
How to Get Started in 5 Simple Steps
- Book Your Free Consultation — Call 1300 764 253 or fill out our form.
- We Listen — Share your loved one’s goals and daily challenges.
- Check Eligibility — We’ll help confirm your Support at Home classification
- Choose Your Carer — Select from our trained, matched support workers.
- Begin Care — Start flexible, personalised support you can rely on.
FAQS
From November 2025, all existing Home Care Packages will transition automatically to the Support at Home system. You won’t lose services or funding — your plan will simply become easier to manage.
Older Australians who need help with daily activities, health management, or mobility may qualify for government-funded Home Care Packages (HCP) through My Aged Care. Our team can guide you through the eligibility and application process step-by-step.
Depending on your classification (Grandfathered, Hybrid, or New), your contribution may be adjusted — but most clients will see no major increase. Our team will explain your exact costs.
We’ll manage everything for you — from funding adjustments to care planning. You’ll continue receiving consistent care, with the added benefit of transparent quarterly reporting.
Absolutely. Our team includes nurses and carers trained in dementia, Parkinson’s, wound management, and complex care, ensuring clinical excellence at every level.
📞 Get Peace of Mind Today
Your care. Your choice. Your home.
📞 1300 764 253
📧 info@astutelivingcare.com.au