Case Study: Consistent and Qualified Support Leading to a Better Quality of Life

Background:

Before Astute Living Care began supporting Jane (name changed for privacy), she was transient, despite owning a home. Jane rarely spent time in her house and felt uncomfortable staying there. She frequently slept elsewhere, avoided engaging with her surroundings, and would not allow staff into her home. Her previous provider had struggled to connect with her, only managing to take her out for drives and shopping trips. No skill-building activities took place, and Jane frequently put herself in unsafe situations due to a lack of proper support.

Initial Assessment:

Implementing Qualified and Consistent Support:

Astute Living Care built a dedicated team of qualified mental health support workers. These staff members were trained by Jane’s behavior support clinician to ensure they understood her needs, triggers, and goals. Consistency in support was a priority—Jane had experienced a revolving door of workers in the past, which further fueled her discomfort and reluctance to engage.

Building Rapport:

For the first few months, the focus was on building trust and rapport with Jane. Over time, she began to feel more comfortable with the team. After several months of patient and consistent support, Jane finally allowed staff into her house for the first time.

Improving Living Conditions:

Upon entering the house, it became clear that it was not in a liveable condition—there was barely any food, and the space was neglected. Jane heavily relied on takeout meals and showed little confidence in managing household tasks. Astute Living Care advocated for a cleaner to assist in making her home more comfortable and liveable.
With the home environment improved, Jane started spending longer periods in her house and began developing a sense of belonging. The team worked closely with Jane to teach her essential life skills, including cooking, cleaning, budgeting, and general household management.

Outcomes:

Through the consistent care and qualified mental health support provided by Astute Living Care, Jane’s quality of life has improved significantly. She now enjoys regular, home-cooked meals, spends more time in her house, and is gradually taking ownership of her space. Jane is learning vital life skills that enhance her independence and sense of control over her day-to-day life.

This transformation was possible due to the stability and expertise of the assigned support workers, who provided the foundation Jane needed to grow. Indeed, consistent and qualified NDIS support is an important factor to one’s recovery. The consistency and focus on mental health helped Jane build the confidence to engage with her environment and feel comfortable in her home for the first time in years.

Conclusion: Consistent and Qualified NDIS Support

Jane’s journey showcases the importance of providing consistent, skilled support workers for participants with complex needs. By focusing on rapport-building, advocating for necessary changes, and promoting independence, Astute Living Care helped Jane transition from a transient lifestyle to one where she feels secure, supported, and capable of managing her home and life with confidence.

Thank you for taking the time to read about the transformative journeys of our participants. We are more than happy to achieve our goal, which is to enhance the lives of those we serve. 

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